Privacy Policy

1. Introduction

Zaky Systems Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS products, or engage our software development services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you contact us or sign up for our services
• Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited
• Business Data: Information you provide when using our SaaS products, such as business processes and operational data
• Communication Data: Records of your communications with us, including support requests and feedback

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software development services and SaaS products
• Process transactions and send related information, including purchase confirmations and invoices
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and provide customer service
• Analyze usage patterns to improve user experience and service delivery
• Comply with legal obligations and enforce our terms

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as hosting, payment processing, and analytics
• Business Partners: With your consent, partners who offer complementary services
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on data protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal information, subject to legal requirements
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at info@zaky.co.ke.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing personal information includes consent, contractual necessity, and legitimate interests. You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates GDPR.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@zaky.co.ke or call us at +254701887881.